A family of five sat patiently at the Guadalupe Center in downtown Kansas City on Wednesday afternoon, unbeknownst of the enormous surprise that was just moments away.

Maria was here with her four children – 12-year-old Eulises, 11-year-old Alfredo, 5-year-old Gael and 3-year-old Sofia – for what she believed was a routine check-in at one of the top family support service providers in the area. That support was indeed on the way, but it was those delivering it that left the family speechless as two familiar faces made their way into the room.

It was Kansas City Chiefs’ quarterback Patrick Mahomes and tight end Travis Kelce, each carrying a basket full of food and gifts for the holidays, as disbelief transformed into excitement. “Sofia, I think I have a present for you,” Mahomes said as he handed the grinning 3-year-old a doll.

Mahomes then found a superhero toy for Gael, some Legos for Alfredo and a football for Eulises among the many gifts the young quarterback had in his possession. In the blink of an eye, this was already an afternoon to remember. “It was a grand surprise,” Maria said through a translator. “The first thing I thought was just, ‘Wow.’”

The emotion in the room was tangible, and the preeminent gift of the visit was still yet to come. As the kids played with their new toys, Mahomes, Kelce and representatives from Kansas City Southern presented Maria, who suffers from a chronic condition that limits her ability to make ends meet, with a check that promised to cover the family’s home utilities in full for a calendar year.

Elation again turned to disbelief. “This is going to be such a huge help,” Maria said. “My family will always remember this.” It was a moment that neither Mahomes nor Kelce took lightly. “It meant a ton to be part of that, and not just for me, but for the family,” Mahomes added. “That mom does so much and those kids are great kids. She earned everything that she got today and a thousand times more.”

Following the surprise, the players then settled in and made a point of spending time with each of the four kids. Mahomes showed Eulises how to grip his new football while Kelce asked Alfredo about school among a myriad of other conversations that consumed the better part of an hour.